Product Mgr II

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Job Summary:

The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.
Responsibilities:
Customer Focus  
• Interacts frequently with customers, and generates customer requirements.  
• Anticipates customer needs and prioritizes those for the organization.  
• Understands how his/her role impacts customer satisfaction.  
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.  
• Predicts short term market changes and implications on the product.  
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.
Data-Driven Decision-Making & Analysis  
• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.  
• Demonstrates the ability to make trade off decisions between potential product capabilities.  
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.  
• Effectively manages day-to-day issues and problems without intervention.  
• Generates new ideas by analyzing product data for insights.
Go to Market & Product Marketing Lifecycle  
• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.  
• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.  
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.  
• Offers Train-the-Trainer sessions in support of operations for market rollout.  
• Assists on collateral for sales demonstrations and customer events.  
• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.
Product Delivery & Development Lifecycle  
• Solves customer issues with product features that achieve business goals and metrics.  
• Has a deep understanding of his/her feature area and develops prototypes.  
• Participates in product discovery, according to defined process, for new product development.  
• Manages portions of the product lifecycle.  
• Is familiar with SDLCs as identified by management e.g. agile processes.
Strategy & Commercial Acumen  
• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.  
• Independently uses information derived from competitive analysis to drive product direction and strategy.  
• Understands, formulates and budgets the operating costs required to deliver the revenues.  
• Creates product development plans including opportunity assessment and business case.
Technical Skills  
• Considers high-level technical approaches to use when prioritizing functionality.  
• Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)  
• Has a firm grasp of data and technical architecture principles and best practices.

Competencies:

Personal Capability  Practices Self-Development  
• Continually develops depth and breadth in key competencies  
• Takes concrete actions relating to feedback to improve performance  
• Actively seeks feedback from others  
• Understands own strengths and weaknesses and looks for opportunities to build on both    Solves Problems and Analyzes Issues  
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems  
• Is able to effectively identify and analyze problems and propose solutions  
• Effectively manages day-to-day issues and problems without intervention    Innovates  • “Brainstorms“ with others to…