Product Manager

Job Summary:

The Product Manager I will own a product feature and lead project execution. He/she will own the development plan and represent their feature within the PM team and will have an internal network across product domains. The individual will have a solid understanding of the customer and target market. He/she will represent the needs of the customer to the delivery team and will support and participate in the demo to key stakeholders at program milestones.

Customer Focus

• Interacts with customers to represent requirements and understand key customer needs and market basics.
• Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
• Focuses on delivering customer commitments.
• Keeps up to date on news/incidents and understands what is happening in the market and with competitors.

Data-Driven Decision-Making & Analysis

• Autonomously analyzes situations and data.
• Is proficient at reviewing and utilizing data from predefined dashboards to make decision recommendations.
• Compares and evaluates various possibilities, and makes recommendations for action that consider business implications.

Go to Market & Product Marketing Lifecycle

• Executes on go to market launch plans as required.
• Works directly with internal business partners, e.g. sales to gather and assess product needs in the marketplace.
• Trains and educates internal business partners, e.g. sales.
• Contributes to building collateral and marketing materials and provides input and expertise.
• Directly addresses customer complaints.
• Interacts independently with customers through in person communication, e.g. at various customer events.

Product Delivery & Development Lifecycle

• Leads the execution of a product roadmap for a single feature area.
• Understands and utilizes the drivers for improving the customer experience.
• Leverages tools to coordinate activities and ensure quality based on the development methodology in place.
• Defines and prioritizes requirement changes for engineering and performs analysis to meet acceptance criteria.
• Participates and contributes to process improvement activities.

Strategy & Commercial Acumen

• Meaningfully contributes to development and execution of the product strategy.
• Makes links between personal goals and the product teams/business strategy.
• Understands how role contributes to success of product and business strategy and goals.

Technical Skills

• Understands the company technology stack at a high level, for his/her feature area.
• Uses technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.).
• Understands the relevant technology architecture.
• Ability to engage developers to understand technology constraints.

Practices Self-Development

• Is curious and keen to learn and develop new ideas, skills and knowledge
• Acts on feedback to improve him/herself
• Looks for developmental opportunities in day-to-day work
• Invests time and energy in self-development (professional qualifications, relevant reading, networking meetings, etc.)

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates

• “Brainstorms“ with others to look for different approaches to current process and tasks
• Looks for opportunities to develop new ideas or thinking within own role
• Experiments with new ideas as part of role

Interpersonal Skills

• Demonstrates effective conversational skills, including active listening and questioning
• Shares information relevant to own role
• Participates in team presentations

Collaboration and Teamwork

• Develops co-operative working relationships within the team
• Considers how own style affects others and tailors interactions accordingly
• Looks for ways to develop mutually beneficial relationships across teams

Builds Relationships

• Is approachable and friendly
• Asks for opinions of others
• Participates in formal and informal gatherings to meet new people and develop new relationships

Inspires and motivates others to high performance

• Brings enthusiasm to the team
• Ge…