VP Head of Product – Gift Card & Stored Value

Calling all innovators – find your future ’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference  TitleVP Head of Product – Gift Card & Stored Value What does a successful VP Head of Product – Gift Card & Stored Value at Fiserv do?

The Fiserv Gift Card & Stored Value business is responsible all closed loop stored value solutions for the Merchant Solutions division.  We serve hundreds of mid-sized and large brands globally, as well as thousands of US small business clients.

This leader must combine product vision with disciplined operating execution, commercial judgment, deep customer empathy, and the ability to lead cross-functional teams through complex delivery commitments.  Should have a demonstrated ability to connect product strategy to revenue growth, client retention, margin expansion, product adoption, and measurable client outcomes.

What you will do:

Product Management:
Release and grow gift card and stored value products – both directly Fiserv-built/owned and delivered through partners – that help our clients grow their programs and that surprise and delight their customers.

Customer Insights:
Build a deep and intuitive knowledge base of our industry and customers so our product roadmap connects clearly to expressed and latent customer needs.  A well-managed roadmap should balance foundational product value props (e.g. settlement and reporting services) and innovation R&D (e.g. digital wallet commerce and marketing). Product Roadmap and SDLC:
Define and manage the product roadmap and SDLC with adoption of payments industry best practices.  Partner directly with Engineering to ensure high velocity and high quality product shipments to market. Product Partner Management:
Identify, engage, and manage third party partners that can enhance our gift card and stored value propositions to program clients.  Partner management includes commercial, legal, technical and operational functions.  Internal Alignment:
Partner with key internal functions (Client Success, Sales & Relationship Management, Engineering, Other Fiserv Product Owners, etc) to ensure alignment and mutual support of shared initiatives.
Metrics driven:
Develop a scorecard of leading and lagging indicators that reflects the health of the business

Execution:
Plan and execute product delivery components with precision.  Roadmap should be clear, detailed, consistently delivered, and cadenced to customer and industry schedules.

Team Building and Culture:
Build a high-performing team with a culture of customer obsession, insight, and empathy. What you need to have:+12 years of experience leading product management for a scaled B2B, payments, commerce, stored value, and/or loyalty business.  Experience translating strategy into detailed product roadmaps and release plans, with demonstrated successful adoption of SDLC best practices.

Deep customer orientation with demonstrated experience gathering customer insight directly from enterprise clients, partner teams, and market research.

Domain experience in payments, gift cards, stored value, e-commerce and/or mobile commerce (including digital wallets)
People leadership experience managing, coaching, and developing product managers, including setting clear expectations, improving team discipline, and building accountability.

Cross-functional leadership experience working effectively with Sales,…