Business Resiliency & Continuity Lead Program Manager

• Do you thrive in a results- driven and dynamic atmosphere where leadership, collaboration, and agility are recognized and highly valued?
• Are you looking for an opportunity to make a difference by using your communication, problem-solving, and project management skills to drive results for our organization?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as the lead program manager and subject matter expert for the Business Continuity & Resiliency (BC&R) program within ADP's Human Resources Outsourcing (HRO) business. You will be responsible for driving the strategy, governance, execution, and continuous improvement of the HRO resiliency program to help ensure the organization can effectively prepare for, respond to, and recover from business disruptions.

You will lead complex, cross-functional initiatives that strengthen HRO's resilience capabilities across business continuity planning, crisis management, operational resilience, technology resilience, third-party resilience, risk management, and regulatory readiness. Working across a highly matrixed environment, you will partner with leaders throughout Service Operations, Business Operations, Technology, Risk, Compliance, Security, Product, Legal, and other key stakeholders to establish scalable processes, improve resilience maturity, and support critical business objectives.

This role will lead through influence rather than direct authority, coordinating efforts across multiple organizations while serving as the primary business continuity and resiliency expert for HRO. You will help shape the future state of the program, lead strategic resilience initiatives, facilitate executive reporting and governance activities, participate in crisis command teams, and ensure the organization is prepared to respond effectively during disruptive events.

To thrive in this role, you must be a strategic thinker, trusted advisor, and strong communicator who can translate complex risks into clear business outcomes. You are skilled at building executive-level presentations, influencing stakeholders, managing competing priorities, and driving meaningful change across large organizations. You are energized by solving complex problems, creating structure where ambiguity exists, and continuously improving processes that strengthen organizational resilience.

• Serve as the lead program manager and subject matter expert for the HRO Business Continuity & Resiliency program.
• Develop and execute program strategies, roadmaps, and initiatives that strengthen organizational resilience and business readiness.
• Lead major business continuity and operational resilience projects from concept through implementation.
• Drive alignment between resilience priorities and broader HRO business objectives.
• Establish and maintain program governance, metrics, reporting, and executive communications.

• Lead the development, maintenance, and continuous improvement of business continuity plans across HRO.
• Facilitate business impact analyses (BIAs), risk assessments, and recovery strategy development.
• Partner with business leaders to identify critical processes, dependencies, recovery requirements, and resilience gaps.
• Support the development of recovery objectives and monitor organizational readiness against established targets.
• Evaluate and implement best practices that improve resilience maturity across the organization.

• Build strong partnerships and working relationships across…