Toyota​/Mazda Financial Services Customer Care Advocate

Toyota/Mazda Financial Services Customer Care Advocate

Join to apply for the Toyota/Mazda Financial Services Customer Care Advocate role at Toyota North America
.

Collaborative, respectful, a place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, we are growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

Toyota Financial Services (TFS) is the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world‑changing company—delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

Toyota’s Mazda Financial Services Customer Services Department is seeking a passionate and highly motivated Customer Care Advocate.

You must be available to work a shift between 8 am and 5 pm Eastern Time.

Training will run from 8:30 am to 4:30 pm Eastern Time for 12 weeks. The first 6 weeks are virtual; the second 6 weeks are in‑office.

Competitive base salary and benefits effective day 1. Hybrid (home/onsite) work schedule following training based on performance expectations.

• Use resources and customer‑centric communication to efficiently and accurately resolve inbound customer inquiries—including payments, title inquiries, account status and maintenance, website questions, registration, and general questions.
• Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions that resolve delinquency with an emphasis on mutually beneficial negotiations and financial solutions.
• Support strong brand connections with dealers by answering Dealer and Area Sales Manager inquiries via phone and email—including titling inquiries, originations, lease end, customer inquiries, and program eligibility.
• Support various processing functions—including email, databases, SharePoint, queue management, and miscellaneous tasks—requiring attention to detail, process steps, time management, and efficiency.
• Communicate with other work groups about titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.

• High school education or equivalent.
• Previous experience in customer service, retail services, or call center environments.
• Excellent verbal and written communication skills, including interpersonal skills.
• Self‑starter, independent, team‑oriented, and results‑driven.
• Strong organizational skills and attention to detail.
• Ability to multitask effectively.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.).
• Quick learner who can utilize resources and tools as issues arise during a call.

• 2–5 years of relevant work experience in a similar field or industry.

• Work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match and a yearly retirement contribution regardless of your own contribution.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax‑advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ Business Partnering Groups across 100 North‑American chapters that support team members’ efforts to dream, do, and grow while feeling they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application, or require accommodations? Email