Call Center Customer Service w​/Bachelors Degree

Call Center Customer Service – Bachelors Degree Required

Kelly® Professional & Industrial is seeking a Call Center Representative to work in Alpharetta, GA
. Bachelors Degree Required.

Use your Customer Service skills and passion for helping others. Paid On-the-Job Training. Work with a global industry leader. Hourly pay rate up to $20.00 - $21.50/hour with weekly paychecks.

• Making outbound/receiving inbound calls on accounts that are up to 30 days past due.
• Identifying root cause of customer delinquency and generating effective resolutions with negotiation skills and educating the customer.
• Assisting customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available.
• Processing payments and payoffs.
• Adhering to appropriate Compliance policies and procedures.
• Effectively contributing to Customer Satisfaction.

• Are flexible to work a schedule 8am – 8pm.
• Monday-Friday 8am - 5pm or 11am - 8pm, schedule varies depending on call volume.
• Saturday 8am - noon, 2-3 times per month.
• Have experience in customer service, call center, or soft/relationship collections.
• Possess strong communication and problem‑solving skills.
• Have the ability to work in a fast‑paced environment.
• Have experience in auto-dialer collections (preferred).

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn’t work out, you’re still in our network.

Apply to be a Call Center Representative in Alpharetta today!

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Eligible employees also have access to a retirement savings plan, service bonus, holiday pay, transit spending account, and paid sick leave under applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.