Customer Fulfillment Representative

Join Thomas Concrete and be a part of a team dedicated to innovation, quality, and sustainability. We offer a dynamic and supportive work environment where your contributions make a difference. You'll have the opportunity to grow professionally and help build a better future. Come and make an impact with us!

The Customer Fulfillment Representative ensures the highest level of communications with customers to provide order accuracy and resolution of any issues.

• Receives and enters orders for concrete products.
• Schedules times and dates of orders.
• Ensures accuracy of orders.
• Assists in resolving customer complaints.
• Monitors order status as required.
• May be required to act as a dispatcher.
• Follows all rules and regulations as outlined in Thomas Concrete policies.
• Complies with all environmental, health, and safety policies, procedures, and requirements.

• High School Diploma or GED.
• Basic computer skills including Microsoft Excel, typing and data entry.
• General knowledge of the construction industry, with knowledge of concrete preferred.
• Ability to read and understand written or diagrammatic instructions, including road instructions, manuals, rules, regulations, etc..
• Ability to handle high volume of calls in a positive and professional manner.
• Ability to deal effectively with people and work well in stressful situations.
• Ability to make decisions based on experience, personal judgment, and data.
• Ability to handle frequent distractions from radio, phones, etc..
• Early start times are the norm; may be required to work overtime and weekends.
• Bi-lingual (Spanish and English) a plus.

• This position requires much concentration and focus – subject to stress caused by a changing environment, diversity, and demands in the organization, tight deadlines and workloads.
• Regularly work in a team environment, effectively and efficiently achieving goals, improving processes and resolving problems.
• The duties of this position are conducted in an office setting. Communication occurs through phone, email, text and occasionally face to face.