Supply Chain Coordinator​/Customer Service

Supply Chain Coordinator/Customer Service

Join to apply for the Supply Chain Coordinator/Customer Service role at Arclin

Location:

Atlanta, GA

Salary: $95,000.00 - $ (Full‑time)

Seniority level:
Mid‑Senior level

Job function:
Management and Manufacturing

Industry: Chemical Manufacturing

About Arclin: Our mission is to satisfy the changing needs of our customers, focusing on trust, value, and innovation. We provide innovative, value‑added bonding and surfacing solutions for engineered materials markets and agricultural and natural resources applications.

We value creativity and diversity, encouraging a culture of innovation and excellence. Our team of more than 600 employees across 12 locations applies its talents and the latest technologies to develop advanced applications that drive customer success.

• Process customer orders received by phone, fax, mail, e‑mail, and EDI.
• Monitor orders and production schedules to ensure timely delivery.
• Maintain welcoming and responsive rapport with customers to ensure positive experience with the company.
• Provide timely and accurate information in response to incoming customer order status and product knowledge requests.
• Oversee processing of customer order status and product knowledge requests.
• Process customer returns according to established department policies and procedures, working closely with the Credit Department.
• Submit and verify accuracy of customer data in ERP system.
• Perform first‑level problem solving to best meet customer’s needs with least impact to company profit margin.
• Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary.
• Partner with Sales Representatives and Supply Planning teams to meet and exceed customer service expectations.

• Bachelor’s degree in Supply Chain Management, Business Management, or related field.
• 5+ years of customer service/supply chain experience required, preferably in a manufacturing environment.
• Ability to communicate clearly and professionally.
• Ability to successfully influence leadership.
• Strong decision‑making and analytical skills.
• Solid attention to detail, thoroughness and sense of urgency.
• Commitment to company values.
• Computer proficiency (MS Office Suite, JD Edwards).
• Ability to work independently and within a team environment.
• Ability to multi‑task in a fast‑paced environment.

• Comprehensive Health Insurance: medical, dental, orthodontia (for dependents only).
• Company‑paid Life & Disability Insurance.
  • Spousal & Dependent coverage available for purchase.
• Business Travel Accident Insurance.
• Retirement Savings Plan – 401(k): traditional & Roth, with company match of 0.70c per dollar, up to 6% plus 5‑year vesting after 90 days of employment.
• Employee Incentive Program (EIP) – Awards based on company EBITDA performance, paid mid‑February each year.
• Flexible paid vacation, company paid holidays, and two floating holidays.
• Parental leave.
• Tuition reimbursement.
• Employee Assistance Program.
• Wellness programs.
• Community involvement activities.
• Relocation assistance.