Experienced Customer Service Representative

Experienced Customer Support Representative I

Note:
For consideration, all candidates applying for this role MUST have professional experience with SAP and Salesforce, clearly listed on resume.

(Onsite – Alpharetta, GA)
Pay: $27/hour
Start Date: January 6
Assignment: Long-Term Temporary (potential extension)
Schedule: Onsite, Monday–Friday

Join Kelly at our North American Customer Service Hub within the Supply Chain organization as a detail-oriented and experienced Customer Support Representative I. This onsite position involves extensive customer interaction, problem resolution, and order processing for a defined customer portfolio. You will serve as the primary liaison between internal teams (Commercial, Manufacturing, Quality, Supply Chain, and Logistics) to ensure order accuracy and exceptional service.

• Manage end-to-end customer order processing: data verification, order entry, monitoring, invoicing, and post-invoice follow-up
• Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process
• Ensure compliance with all relevant rules, regulations, and internal standards for orders and returns
• Update and maintain customer master data in SAP
• Coordinate with internal teams (credit, planning, logistics, production, quality) for on-time deliveries and issue resolution
• Serve as the primary contact for customer inquiries—including order status, documentation, and general questions
• Initiate and support complaint resolution processes; collect customer information and coordinate follow-up
• Support Account Managers and Product Managers as needed
• Assist inventory management, including consignment or vendor-managed inventory processes
• Provide backup support to other CSRs to maintain business continuity
• Strengthen customer relationships and ensure a positive overall experience

• SAP experience (must be listed on resume)
• Salesforce experience (must be listed on resume)
• At least 3 years of customer service experience in a manufacturing setting
• Professional verbal and written communication skills
• Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficient with Microsoft Office/Google Workspace and other digital tools
• Familiarity with credit and accounting concepts
• Comfortable working in a global, diverse team environment
• Collaborative team mindset

• BS/BA in Business, Supply Chain, or related field
• Experience in plastics, polymers, or manufacturing industries