Toyota​/Mazda Financial Services Customer Assistance​/Collections Specialist

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company—delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment‑based visas or any other work authorization for this position at this time.

Toyota’s – Mazda Financial Services Customer Service Department is looking for a passionate and highly motivated Mazda Financial Services Customer Assistance Specialist.

The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and collection of telephone calls from customers, dealers, and financial institutions.

Reporting to the Customer Assistance Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.

You must be available to work a shift between the hours of 8 am‑6 pm Eastern time from Monday to Friday.

Training for this position will be from 8 am‑4:30 pm Eastern time for 10 weeks. The first 6 weeks will be virtual and the second 4 weeks will be in‑office training.

Competitive base salary as well as benefits effective day 1.

• Utilize resources and effective customer‑centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to: payments, title inquiries, account status and maintenance, website questions and registration, as well as general questions.
• Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negotiations and financial solutions.
• Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers' inquiries via phone and email including but not limited to: titling inquiries, originations, lease end, customer inquiries, and program eligibility.
• Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent.
• Communicate with other work groups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.

• High School Education or Equivalent.
• Previous finance collections experience is required.
• Previous experience in customer service, retail services, and call center environments.
• Excellent verbal and written communication skills including interpersonal skills.
• Self‑starter and independent, team‑oriented, and results‑driven.
• Strong organizational skills and attention to detail.
• Ability to effectively multitask.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.).
• Quick learner who can utilize resources and tools as issues arise during a call.

• 2–5 years of relevant work experience (in a similar field and/or industry).

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork,…