Voice of Customer & Customer Insights Intern

## Voice of Customer & Customer Insights Intern Apply:
Alpharetta, GA (Alderman):
Georgia:
Full time:
Posted Today:
End Date:
October 24, 2026 (17 days left to apply):
R118938

Are you interested in understanding customer feedback and transforming data into meaningful business insights?  Would you like to gain hands-on experience supporting Voice of Customer programs while helping improve customer experiences through analytics, reporting, and innovation?  
** About the Business
** Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

You can learn more about Lexis Nexis Risk at   
** About our Team
** Product Delivery and Consulting (PDC) is a customer-focused organization dedicated to helping customers and internal stakeholders implement, adopt, and operate products and services successfully. Through consulting, implementation support, customer communications, customer insights, audit management, and enterprise transformation initiatives, the team improves customer readiness, generates actionable insights, reduces operational risk, and drives positive customer outcomes. The Operational CX team connects customer feedback with business action by gathering customer insights, supporting governance activities, and helping teams focus on improvements that matter most to customers.

** About the Role
** The Voice of Customer & Customer Insights Intern will support customer-listening programs by analyzing feedback, identifying trends, and helping transform customer insights into actionable recommendations. This role provides practical experience in customer experience management, survey research, reporting, and stakeholder collaboration. The intern will contribute to initiatives that improve customer experiences and business outcomes while developing practical skills in qualitative and quantitative analysis.

The role focuses on organizing, interpreting, and communicating customer feedback; business stakeholders remain responsible for prioritization and implementation decisions.
* ** Program Dates:
** May 24 – July 30, 2027
* ** Duration:
** 10 weeks
* *
* Location:

** On-site in Alpharetta, GA. Candidates should be able to work on-site for the duration of the internship.
* ** Relocation Assistance:
** Relocation assistance is not available for this internship.
* ** Eligibility Requirements:
** Candidates must be currently enrolled undergraduate students with an expected graduation date of May 2028.
** Responsibilities
* ** Support Voice of Customer programs by assisting with surveys, customer feedback channels, and customer listening activities.
* Monitor and organize customer feedback, categorize comments, identify recurring themes and emerging trends, and surface potentially high-impact customer pain points for review by the appropriate team members.
* Analyze CSAT, VoC survey, and qualitative customer experience data to identify customer pain points, satisfaction drivers, and improvement opportunities.
* Develop recommendations, trend summaries, reports, and leadership-ready presentations that translate feedback into business insights and help connect customer themes to potential customer and business impacts, where supported by available information.
* Support survey-improvement initiatives through survey creation, testing, quality assurance, response…