School Representative

Join to apply for the School Experience Representative role at CADY
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At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.

• Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
• Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
• Maintain accurate and complete customer profiles and school account information
• Schedule and confirm all school photography events with precision and attention to detail
• Collaborate with internal teams (studio, production, sales) to ensure smooth event execution

• Respond quickly to requests from the sales team and schools
• Track and manage all school interactions in the company systems
• Complete onboarding processes for new schools, including contract verification and setup
• Assist with seasonal and ongoing school-based projects and initiatives
• Ensure full visibility into school production and studio jobs

• Must be at least 18 years old
• Must pass a satisfactory background check
• Excellent verbal and written communication skills
• Strong attention to detail and multi-tasking abilities
• Proficient with Microsoft Office and Google Suite
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a cross-functional team

• Experience working in or with schools
• Knowledge of yearbook production timelines or student-centered events
• Photography knowledge
• Familiarity with Adobe Creative Suite

• Minimum of one year customer service/account management experience (hospitality industry preferred)
• Proven customer support experience

• High School diploma or equivalent

• Stationary for extended periods
• Extended periods of viewing computer screens
• Verbally communicate with customers and team members
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Prioritize information/tasks

• Entry level

• Full-time

• Other

• Photography