Senior Credit Analyst

Senior Credit Analyst

Agilysys

Agilysys is a leading developer and marketer of proprietary enterprise software, services, and solutions to the hospitality industry. The company specializes in market‑leading point‑of‑sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency, and enhance the guest experience. Agilysys serves casinos, resorts, hotels, food service venues, stadiums, and cruise lines. Agilysys operates extensively throughout North America, Europe, and Asia, with corporate services located in Alpharetta, GA, EMEA headquarters in Cheshire, UK, and APAC offices in Singapore, Hong Kong, Philippines, and Malaysia with representation in Indonesia.

Agilysys is looking for a Senior Credit Analyst to join our growing team. This position is a key role reporting to the Office of the CFO and directly impacts the financial performance, balance sheet and cash flow of our organization. The essential functions performed in this role will be to maximize cash collections and maintain accounts receivable within established company guidelines.

• Manage customer accounts within assigned portfolio by engaging in emails and/or phone calls, including payment arrangements and building excellent customer service relationships.
• Document all contacts on ERP system and provide any documentation required to expedite payment.
• Make recommendations to management on credit‑term rescinding, more aggressive collection tactics or dispute resolution based on customer contacts and performance.
• Prepare and provide monthly account statements for customers within the portfolio.
• Identify problem accounts, write‑offs to bad debt, and related adjustments with appropriate documentation for management.
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts to expedite collections.
• Collaborate closely with the business operations team on customer billing issues including contract‑related questions, adjustments, pricing, disputes, returns and other miscellaneous questions.
• Maintain compliance with required internal controls and departmental procedures.
• Assist with training and mentoring as requested by direct manager and management.

• Bachelor’s degree in finance, accounting, or related field with 2+ years Credit, Collections and/or A/R experience OR Associate’s degree with 4+ years Credit, Collections and/or A/R experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent verbal and written communication skills with the ability to quickly build rapport with customers.
• Highly organized and able to work independently.
• Ability to rapidly solve complex problems and to understand and match billing to contracts.
• Demonstrate positive and professional behavior as a member of a team.

• Experience with Net Suite software is a plus.
• Experience working with a software company or in the hospitality industry.

Mid‑Senior level

Full‑time

Finance and Sales

Software Development

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.