Operations Associate - Parametric

ABOUT MORGAN STANLEY

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit

Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs.

We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

The Client Relations Group (CRG) at Parametric builds meaningful relationships with clients by closely collaborating with sales teams and internal partners to deliver exceptional client service for accounts and client activities. CRG is comprised of teams and functions including Client Service (client relationship building and service), Client Experience (special client service initiates to support the client experience), Contract Management (manage contract lifecycle and record retention), and Client Operations (account maintenance, client instructions, billing solutions).

The Operations Associate will be a part of the Account Maintenance team and be responsible for owning client account related data including advisor contact information, advisor sales team composition, custodian account details, and other client data for live accounts that Parametric manages.

• Become a system and process expert supporting implementation of client data changes and requests.
• Understand the advisor contact lifecycle, including creating a new advisor in internal systems, adjusting the composition of advisor sales teams, managing exceptions with an advisor moves firms, and other workflow.
• Support the coordination of responses to client requests by liaising with internal teams and utilizing internal resources to acquire the correct account information.
• Review proxy voting setup for completeness and accuracy for live accounts.
• Support annual ADV mailing to appropriate contacts and oversee weekly and monthly ADV reviews.
• Gain proficiency and understanding of team policies and procedures to mitigate risk.
• Assist with coverage when team members are out and cross-train to ensure coverage.
• Establish working relationships with internal contacts for issue resolution.
• Assist with team projects and initiatives.
• Support the maintenance of existing firm and contact information.

• Bachelor’s degree preferably in related discipline such as economics, math, or operations management. Work experience in lieu of degree will be considered.
• 4+ years proven experience working with financial services advisors / money managers.
• Introductory experience with registered investment advisors (RIAs), the Family Office community, separate accounts, unified managed accounts (UMAs), tax-efficient products, and/or indexes a plus.
• Relationship-building skills and ability to thrive in a team environment.
• Keen interest in and understanding of investment products and financial instruments such as equities and fixed income.
• Established communication skills - both internally/externally in written/oral/auditory essential.
• Familiarity with MS Office and the ability to learn additional internal/ external software programs.
• Resourcefulness, problem solving, and organization (ability to prioritize effectively)
• Willingness to work in fast-paced environment with hourly deadlines with attention to detail.
• Flexible, willing, and able to work long hours as needed.

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