Tax & Billing Manager

Under general direction from Treasury Services Manager, supervises, leads, oversees, performs, and participates in the billing function in accordance with statute, City code, policy, and current practice; recommends and evaluates procedures to ensure integrity of billing data, timeliness of billing, and imposition of proper penalty and interest amounts; performs a variety of complex account and statistical recordkeeping work; provides information and assistance to the public regarding bills and collection procedures;

produces periodic tax and other billing reports for senior management; and performs a variety of complex office support assignments.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

• Assumes management responsibility for assigned services and activities of the Finance Department; manages work related to the City’s financial functions including billing and collection.
• Participates in the selection of assigned staff; performs lead supervision over lower level staff; works with employees to correct deficiencies; assists in implementing discipline procedures and performs employee performance evaluations.
• Trains assigned employees in their areas of work including appropriate methods, procedures, and techniques; verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
• Assists with the compilation of billing data.
• Monitors records of receivables to identify delinquents. Provides individual instruction and assistance to clear delinquent accounts.
• Implements collection of delinquent receivables by contacting residents regarding delinquencies and deficiencies by telephone or letter in compliance with the Fair Debt Collection Practices Act.
• Negotiates and monitors payment plans when necessary.
• Cooperates with the County to gather necessary information needed to project the tax revenue for the fiscal year, information includes but is not limited to the annual tax digests, millage rates, and homestead exemptions.
• May perform a variety of specialized functions related to maintaining the City’s tax and sanitation billing system; troubleshoots problems; coordinates with information technology staff to implement upgrades; assists in testing patches; writes basic queries for tax and sanitation billing, audits queries developed by others.
• Prepares documentation illustrating accounts due, penalties, and interest.
• Determines the need for and prepares tax liens in compliance with applicable federal, state, and City laws, including required letters, worksheets, and other required documentation.
• Updates internal supporting records related to each account worked, including current collection activity, relevant data necessary to identify outstanding receivable balances, audit determinations, and other relevant information.
• Responds to the more sensitive and difficult public inquiries in a courteous manner; researches, resolves, and responds to customer problems and complaints in an efficient and timely manner, explains collection policies and procedures to the public.
• Participates in the development of goals and objectives as…