Senior Collections Specialist

Job Title:

Senior Collections Specialist

Job Description

The Senior Collections Specialist manages a high-volume portfolio of commercial accounts, drives timely resolution of complex receivables issues, and supports the broader finance organization through advanced reporting, reconciliations, and cross-functional collaboration. This role requires strong analytical skills, expert-level Excel capabilities, and the ability to negotiate effectively with large enterprise clients while maintaining positive business relationships.

Responsibilities

+ Manage a portfolio of approximately 100125 business-to-business accounts, ensuring timely collection and resolution of outstanding balances.

+ Collaborate closely with the cash application team and other internal departments to resolve payment issues and support accurate posting of customer payments.

+ Research accounts to identify and resolve discrepancies, including short payments, misapplications, and other billing or payment variances.

+ Generate monthly reconciliation reports to provide clear visibility into account status, variances, and resolution activities.

+ Update complex Excel reports on a daily basis, ensuring data accuracy and providing management with timely and relevant information.

+ Assist the team lead in reviewing daily work assignments, re-prioritizing tasks, and reallocating workload to ensure all activities are completed on time.

+ Support periodic third-party audits by preparing and providing detailed supporting documentation and explanations as needed.

+ Conduct analytical research on aging reports and account histories to determine root causes of delinquencies and recommend appropriate collection strategies.

+ Negotiate payment arrangements with all levels of clients accounts payable management, maintaining a professional, positive, and solutions-oriented approach.

+ Deliver high-quality collections customer service, responding promptly and professionally to inquiries via phone and email.

+ Maintain detailed, accurate records of all collection activities, communications, and resolutions in the appropriate systems.

+ Perform additional ad hoc tasks and projects as assigned to support the collections, accounting, and finance functions.

Essential Skills

+ 5+ years of business-to-business (commercial) collections experience managing large portfolios, including portfolios of $30M or more for enterprise-level or Fortune 500-type clients.

+ Advanced Excel skills, including the ability to create and use Pivot Tables and VLOOKUP functions on a daily basis.

+ Hands-on experience with a large ERP system such as SAP, Oracle, Net Suite, or Microsoft Dynamics.

+ Strong accounts receivable and reconciliation experience, including the ability to clearly describe and execute reconciliation processes.

+ Proven portfolio management skills with a focus on aging reports, prioritization, and timely resolution of outstanding items.

+ Demonstrated negotiation skills, with the ability to secure payment commitments while preserving long-term customer relationships.

+ Strong analytical research and resolution skills, with the ability to investigate and resolve complex account issues.

+ Proficiency using email software and related tools to manage high volumes of customer and internal communication.

+ Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders.

+ High attention to detail and strong follow-through, ensuring issues are tracked to full resolution.

+ Ability to work with minimal supervision, demonstrating strong organizational skills and personal accountability.

Additional

Skills & Qualifications

+ Bachelors degree in Accounting, Finance, Business, or a related field is…