Direct Express Business Controls Specialist

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Direct Express Business Controls Specialist do at Fiserv? As a successful Direct Express Business Controls Specialist, you will perform various first-line control activities for the Direct Express program at Fiserv, including, but not limited to, control identification, monitoring and testing to ensure that key processes run seamlessly in a steady-state environment. This role also includes helping business owners to identify key performance indicators and key risk indicators, as well as collaborating with internal and external teams to resolve problems quickly and sufficiently remediate issues and other deficiencies.

• Identify risks and controls across Direct Express program processes, including, but not limited to card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.
• Partner with business owners to gather information, understand business processes and validate control design and operating effectiveness.
• Review data, transactions, and supporting records to identify exceptions, trends, or variances that may require additional attention.
• Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.
• Prepare clear and accurate testing results, issues and other documentation.
• Communicate risks, control observations, and remediation progress to DEX Controls Team leadership and/or business owners through clear written summaries and live discussions.
• Assist with risk assessments, monitoring & testing planning activities and follow-up procedures related to remediation of previously identified findings.
• Support issue management activities by identifying issues, helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented.

• Bachelor's degree or higher in accounting, finance, risk management, a related field or equivalent combination of education and related experience.
• 3+ years of experience in business controls, audit, risk management or a related control function.
• 3+ years of experience evaluating business processes, performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices.
• 3+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders.
• Ability to interpret policies, procedures, risks and control requirements and communicate findings in clear, business-focused language.
• Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards.
• Familiarity with IT controls.
• Basic understanding of ACH file transmissions and settlement flows.
• Experience using Microsoft Excel, Microsoft PowerPoint and Copilot, or a similar suite of tools to analyze data, support testing and report results.
• Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status.

• Experience working in audit and/or risk in a Big 4 public accounting firm.
• Experience supporting internal and external audits.
• Experience creating flowcharts in Microsoft Visio.
• Familiarity with regulatory requirements related to payment operations, customer support, disputes, fraud management or financial services controls.
• Certified Internal Auditor, Certified Public Accountant and/or Certified Information Systems Auditor credential(s).

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited…