Bilingual; Spanish Front Office Representative

Bilingual (Spanish) Front Office Representative (62194) – United Digestive

Join our team at United Digestive as a Bilingual (Spanish) Front Office Representative. This role is vital in supporting physicians and management with clinical, clerical, and organizational tasks related to patient care.

• Greets patients and visitors promptly and courteously, providing instructions and directions as needed.
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents into Greenway.
• Collects co‑payments and outstanding balances, manages patient monies and closes batches at the end of day.
• Provides necessary release and HIPAA forms to patients for completion and signature.
• Informs clinical staff or other appropriate parties of patient arrivals.
• Generates fee tickets when patients arrive and assembles patient charts for next day visits.
• Obtains patient referrals as required by managed care plans.
• Monitors schedule and organizes patient flow for office appointments; communicates end‑of‑day no‑shows to scheduling area.
• Maintains a clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to the Practice Manager.
• Meets or exceeds quality and productivity standards set by the Practice Manager.
• Answers emails, voicemails and returns patient calls in a timely and efficient manner.
• Completes requests for information from other UD staff and ensures prompt handling to guarantee payment on patient accounts.
• Abides by HIPAA compliance, maintaining strict confidentiality of patient information.
• Participates in staff meetings, marketing activities, and cross‑training for other Practice functions (phone triage, check‑in/check‑out, scheduling, pre‑certification, or medical records) as directed by the Practice Manager.
• Undertakes any other duties or special projects as assigned.

High School Diploma or GED required;
Certified Medical Assistant preferred. 2–3 years of specialty clinic experience, gastroenterology experience preferred. Front desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

• Ability to deal with patients, visitors, co‑workers, and physicians with courtesy and respect.
• Professional, outgoing, warm, and helpful attitude.
• Compassion for dealing with people who are ill and need help.
• Plans, prioritizes, and completes multiple tasks as delegated by the Practice Manager.
• Work under pressure; assess, respond, and communicate issues in a timely manner.
• Communicates clearly with patients and coworkers via telephone, email, and in person.
• Interprets and applies clinical and non‑clinical policies and procedures.

Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.

United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre‑employment drug screening.

United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.