Sr. Claims Advocate

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s the result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Claims Advocate with Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to an MMA SE Office to be considered for this role and have the ability to commute to the office three days per week.

• Administer employee benefits programs, including health insurance, retirement plans, and other employee perks.
• Serve as the primary point of contact for employees regarding benefits inquiries, providing guidance and support.
• Conduct benefits orientation sessions for new hires and ongoing training for current employees.
• Ensure compliance with federal and state regulations related to employee benefits, including ERISA, HIPAA, and ACA.
• Collaborate with insurance carriers and vendors to manage benefits enrollment, claims, and issue resolution.
• Analyze and evaluate benefits programs to ensure competitiveness and cost-effectiveness.
• Assist in the development and implementation of benefits policies and procedures.
• Maintain accurate records and documentation related to employee benefits.
• Prepare and distribute benefits communication materials to employees.
• Stay updated on industry trends and changes in legislation affecting employee benefits.

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience in benefits administration or a related role, preferably in the insurance industry.
• Strong knowledge of employee benefits programs, insurance products, and relevant regulations.
• Excellent interpersonal and communication skills, with the ability to explain complex information clearly.
• Proficient in Microsoft Office Suite and benefits administration software.
• Strong analytical and problem‑solving skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Must have or obtain Life and Health license within 90 days of employment.

• Medical, dental and vision insurance
• 401K and company match program
• Company‑paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.