Desktop Support Technician

Job Details

Desktop Support Technician – Alpharetta, GA

Posted: 8/8/2025

IT Technician with advanced Microsoft Setup and HP Hardware skills. Needed to execute day‑to‑day operational aspects of the PC Lifecycle Service in Alpharetta, GA. This position is 100% on‑site. Expected Service Hours are 8 am to 5 pm Monday to Friday.

• Technical work as Windows 11 installation technician for
• New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
• Recovery of returned PCs (cleaning, minor repairs, asset management)
• Inventory management of returned PCs and newly ordered PCs
• Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
• End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
• User interaction during PC setup / redeployment / retirement

• 3+ years of active experience with Windows PC Setups, software installation, PC troubleshooting
• Expert in Windows 11
• Expert in M365
• Expert in Microsoft Azure environment, incl. Company Portal software distribution
• Familiarity with Microsoft Azure Multi‑Factor authentication
• Familiarity with Service Now as order and incident management solution
• Familiarity with HP Windows PC Hardware
• Familiarity with UPS shipping process
• Customer oriented with good communication skills
• Must show attention to detail and reliability

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

The Stefanini Group is a global provider of offshore, onshore and near‑shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence spans the Americas, Europe, Africa and Asia, with more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities.

Based on Experience