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ITSM Reporting Analyst
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2025-12-03
Listing for:
E*Pro Inc
Full Time, Seasonal/Temporary
position Listed on 2025-12-03
Job specializations:
-
IT/Tech
Data Analyst, Database Administrator
Job Description & How to Apply Below
E
* Pro Consulting offers contingent Staff Augmentation of IT professionals, Permanent Recruiting, and Temp-to-Hire. Our industry expertise in financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care, and service industries ensures customized services.
Job Title:
ITSM Reporting Analyst
Job Type:
Permanent Full Time
- Maintains, reviews, and analyzes data files, tables, and reports for inconsistencies, troubleshoots data integrity issues, and develops cleanup strategies if needed
- Extensive experience with data extraction (including ODBC), analysis, and presentation/OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools is a strong plus
- Strong report generation capabilities with Spotfire are needed
- Provides statistics, custom/ad hoc reports, and research to business leaders across various departments
- Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code, and developing procedures to improve data integrity and quality
- Understands the ITSM tool, end to end, to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting
- Responsible for the presentation layer of current reports as defined from the Due Diligence sessions
- Expert-level experience reporting within ITSM or Ticket-Based applications
- Expert-level experience with Crystal Reports
- Strong level experience with Spotfire
- Expert-level experience with Business Objects
- Expert-level experience with SQL
- Expert-level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products)
- Excellent presentation and report writing skills
All your information will be kept confidential according to EEO guidelines.
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