Windows & Cloud Support Technician​/Administrator

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• Working knowledge in supporting Windows 10 & 11 and Server 2012 to 2022
• Hands‑on experience with Azure Dev Ops, including Repos, Pipelines, and Infrastructure as Code (IaC).
• Knowledge of Windows Clustering, Remote Desktop Services, File Servers, Print Servers, and IIS
• Knowledge of SQL and PL/SQL
• Basic Knowledge of Certificates, TLS, and Encryption principles.
• Basic Knowledge of DNS and Load Balancing concepts.
• Basic Knowledge of Power Shell or other scripting concepts.
• Basic Knowledge of Unix/Linux Commands, Tomcat Webserver is desired.

• Full‑stack Level 2/3 support of Windows based customer developed Desktop, Server, Mobile and Web applications.
• Responsible for end‑to‑end Dev Ops lifecycle—CI/CD, infrastructure automation, environment management, and monitoring using Azure Dev Ops.
• Level 2 client application support of helpdesk escalated issues from remote users.
• Administer and monitor backend processes.
• Configure, Maintain, and Support Desktop & Server applications.
• Configure, Maintain, and Support Web applications.
• Participate, facilitate, and coordinate with all stakeholders in the deployment of applications.
• Gathering, formatting, and reporting of deployment statuses and open issues.
• Technical team management and skill development (Technical & Domain).

• Customer management
• Attend regular meetings (internal & with customers)
• Ensuring compliance as required for the role

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

$100,000-$130,000 a year

BACHELOR OF COMPUTER SCIENCE

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting

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