Information Technology Help Desk Technician

Information Technology Help Desk Technician Required Qualifications

• Excellent customer service and communication skills.
• Two to five years of proven experience in a complex, high-tech, and fast-paced work environment.
• High school diploma or GED with relevant work experience.
• Ability to diagnose problems in a complex environment and provide quick, effective solutions.
• Self-motivated with the ability to work independently in high-pressure situations.
• Willingness to work variable shifts, including evenings, weekends, and public holidays.

• Previous experience in a technical support role is a plus but not required.
• Understanding of technology and the ability to apply that knowledge to support existing systems.

• Customer Service and Support:
  Provide phone support with a strong focus on customer service by listening attentively to accurately understand the customer s issue, showing empathy and urgency to resolve the situation, creating accurate and detailed documentation of client, problem, and incident information, resolving conflicts and ensuring customer satisfaction, and offering high-quality support related to enterprise software and hardware issues.
• Perform assessment, triage, research, training, and resolution of incidents in a fast-paced, 24/7 environment.
• Provide after-hours and weekend support as required.
• Problem Resolution and Diagnosis:
  Investigate, diagnose, and resolve hardware/software problems in a timely manner; apply an understanding of technology to support all existing systems; run diagnostic programs, repair computer hardware/peripherals, and install or modify software as needed.
• Communication and
  
  Collaboration:
  
  Create a positive customer experience by building rapport and trust with users; communicate the status of issues clearly and provide timely resolutions or escalate when necessary; work with internal teams and end users to offer guidance and ensure professionalism in challenging situations.

• Associate

• Contract

• Information Technology

• IT Services and IT Consulting

Alpharetta, GA

$40,000.00-$60,000.00