Payroll Specialist

Payroll Specialist – Level I

ADP is hiring a Payroll Support Representative – Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators.

The person in this role will use multiple tools and research resources to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third‑party vendors that provide services to our Clients.

To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

• Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provide application/navigation support.
• Assist Clients with Client data maintenance, setup, and configuration changes in Auto Pay Mainframe, WFN, ezLM, HRB, and the Portal, coordinating with all functional areas (e.g., PTO, special calculations, time and attendance schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g., Group Term Life, HSA, direct deposit calculations, special calculations, Benefit Accruals, Multi‑J, split wraps, additional locations, etc.).
• Assist and support Clients with payroll processing questions and issues.
• Use online tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, and payroll tax questions and situations.
• Collaborate with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third‑party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
• Escalate Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development, or other 3rd parties as appropriate, and communicate status and resolution to Client.

• Calculation updates, special reports, tax amendments, company setup, troubleshooting.
• PTO, overtime, double time, etc., research historical data for adjustments needed.
• Research Benefit Accruals, recalculate and import corrections.
• Assist Client with tax changes for understanding, conduct research and follow‑ups as needed.
• Perform other related duties as assigned.
• Occasional extended hours during peak seasons may require 5–10 hours of overtime for 6–8 weeks of the year.

• Provide WFN/Auto Pay payroll technology support.
• Support general HR‑benefit questions.
• Support payroll processing questions and issues.

• Typically focus on smaller and/or less complex clients.
• Complexity may be measured by employee count, structure of Client's HR department, utilization of HR functionality, complexity of HR configuration, unique workflows, etc.

• Decisions are based on established processes and procedures; exceptions are referred to manager or senior team members.

• Internal: work with other ADP teams for escalations, issue resolution, and collaboration with other service areas.
• External: ADP client contact.

• Bachelor’s preferred. Completion of FPC (Fundamental Payroll Certification) is a plus.

Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications: WFN (Portal), PR Module, HR Module,…