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Technical Support IT Support

Product Support Lead: Troubleshooting Expert & Mentor

Job in Alpharetta, Fulton County, Georgia, 30239, USA
Listing for: Prudent Technologies and Consulting, Inc.
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
A leading IT services provider in Alpharetta, Georgia, is seeking a Support Lead for Product Support. This role involves troubleshooting complex support tickets, conducting root cause analyses, and implementing preventive measures to enhance product reliability. The successful candidate will lead continuous improvement activities and provide mentorship to team members, contributing to superior support services. Candidates should have strong troubleshooting methodologies, analytical skills, and solid communication abilities.
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