Systems Engineer III

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Lexis Nexis Risk Solutions is a partner in risk assessment. Our Service Management and Incident Management team supports the Insurance vertical with mitigation of risk.

As Systems Engineer III, you will be responsible for leading incident resolution efforts, ensuring the stability and performance of our systems, and continuously improving service management processes. You will play a key role in incident management, root cause analysis, and post‑incident reviews, while collaborating with cross‑functional teams to maintain high service levels. The ideal candidate will have extensive experience in IT operations, systems engineering, and service management, with a strong focus on minimizing downtime and optimizing operational efficiency.

This position requires experience in ITIL processes, incident management, systems administration, and cloud environments. The role also involves mentoring junior engineers, driving automation initiatives, and providing leadership in service delivery. If you are a proactive, problem‑solving professional with a passion for improving systems and services, we invite you to apply.

• Serve as a point of escalation for complex incidents, ensuring timely resolution and proper communication with stakeholders.
• Conduct thorough post‑incident reviews to identify root causes, document findings, and implement corrective actions to prevent recurrence.
• Maintain and improve incident management workflows, ensuring alignment with ITIL best practices.
• Monitor incident trends, proactively identifying potential issues and taking preventive measures.
• Oversee the operational effectiveness of service management tools, ensuring they support efficient incident, problem, and change management processes.
• Collaborate with service owners and business stakeholders to ensure SLAs and KPIs are met and continuously optimized.
• Develop and enforce best practices for service management processes, ensuring adherence to ITIL standards.
• Contribute to service improvement initiatives and optimization efforts across the service management lifecycle.
• Design, implement, and manage scalable systems and infrastructure to support critical business services and applications.
• Perform proactive system monitoring, health checks, and capacity planning to ensure optimal performance.
• Troubleshoot and resolve complex technical issues related to systems, applications, and network infrastructure.
• Provide on‑call support for critical incidents outside of regular working hours, as required.
• Keep up to date with industry trends and emerging technologies to enhance service management and incident response practices.
• Identify automation opportunities within service management and systems engineering to streamline processes, reduce response times, and eliminate manual steps.
• Develop and maintain automation scripts or tools for incident resolution, data collection, and reporting, allowing for faster response times and increased productivity.
• Evaluate and implement automation platforms (e.g., Ansible, Puppet, Chef, or custom scripts) to improve workflows and reduce operational overhead.

• Experience with ITSM tools (e.g., Service Now, BMC Remedy, etc.).
• Expertise in incident management processes, problem management, root cause analysis, and post‑incident reviews.
• Proficient in systems administration, server architecture, and cloud environments (AWS, Azure, GCP).
• Hands‑on experience with monitoring tools (e.g., Nagios, Prometheus, New Relic) and alerting systems.
• Solid understanding of networking, security, and infrastructure concepts.
• Scripting and automation skills (e.g., Python, Bash, Power Shell).
• ITIL Foundation or advanced certifications (preferred).
• Relevant certifications in cloud platforms (AWS, Azure, etc.) and systems engineering (Linux/Windows) are a plus.