Senior Guidewire Business Systems Analyst - BillingCenter

Location(s)

Alpharetta, Georgia, Chicago, Illinois, Dallas, Texas, Jacksonville, Florida, P&C-Butterfield Road-Downers Grove-IL-AAC, Remote-CT, Remote-FL, Remote-GA, Remote-OH, Remote-PA, Remote-TX, Remote-VA

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking an experienced Senior Guidewire Billing Center Business Systems Analyst. Work with a team focused on collaboration with developers, testing analysts and stakeholders to deliver on product and program requirements for Kemper’s usage of Guidewire Billing Center. Accountable for medium to large scale projects, this role will actively participate and interact to understand business needs, identify the best solutions, lead complex change management activities, and support application configuration.

• Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire Billing Center.
• Liaison with business for IT portfolio coordination.
• Perform systems analysis and development of technical design documents.
• Research and develop functional design documents.
• Provide detailed inputs to application testing and support user acceptance testing.
• Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper Billing Center implementation, leveraging prior Billing Center experience.
• Lead complex change management activities, including:
• Training (e.g., training plans and materials, training sessions).
• Process improvements and efficiencies
• Documentation support (e.g., operational procedures, troubleshooting guides).
• Production readiness activities (e.g., war room, deployment support and checkout, user support).Lead analysis, design, implementation, and testing of Billing Center configuration.
• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department and security policies and procedures.
• Support high level estimation and design during Ideation.
• Provide oversight of small work requests.
• Mentor BSA group to increase overall level of performance.
• Coordinate production activities such as:
• Triage, troubleshooting
• Data analysis (e.g., SQL / data analysis)
• Product and compliance requests
• Occasional travel may be required based on project needs.

• 4 years of extensive business systems analyst experience with Guidewire Insurance Suite
• 7 years of business systems analyst experience required.
• 2 years of recent on-going experience with Guidewire Billing Center.
• Expert knowledge of P&C Insurance.
• Non-standard Auto Insurance experience preferred.
• Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis.
• Advanced knowledge of systems development lifecycle activities
• Strong design/configuration experience within Guidewire Billing Center.
• Guidewire Billing Center configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
• Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
• Current expertise using JIRA/Confluence.
• Service Now and AWS knowledge is a plus.
• Thi…