Production Support Developer

Join to apply for the Production Support Developer role at SCRAM Systems

We’re looking for a Production Support Developer to support and improve our electronic monitoring platform used by law enforcement and community supervision agencies. This isn’t basic IT support. You’ll handle real-world issues involving GPS ankle monitors, cloud-based tracking tools, and the systems that support community supervision agencies.

You’ll need solid technical skills in SQL Server
, Microsoft .NET
, and Azure Cloud
, plus the ability to analyze issues, communicate clearly with users, and translate feedback into actionable improvements.

This role is equal parts technical problem-solving and customer interaction. Your work will directly impact public safety outcomes by ensuring the reliability of tools used by law enforcement and courts every day.

• Investigate and resolve production issues tied to offender monitoring systems.
• Use SQL, .NET, and Azure tools to analyze behavior, identify bugs, and propose fixes.
• Work closely with monitoring center staff, agency users, and internal teams to clarify system behavior.
• Clearly explain technical functionality and processes to non-technical users.
• Act as a technical point of contact for internal users and external agency partners during issue investigation.
• Collect and document customer feedback related to system issues and enhancement requests.
• Help validate system updates and ensure they meet operational requirements.
• Document and maintain logs of known issues, workarounds, and resolutions.
• Stay informed on platform updates, new features, and relevant compliance standards.

• Experience in software support, application development, or technical operations.
• Strong knowledge of SQL Server (queries, debugging, stored procedures).
• Experience with Microsoft .NET applications.
• Familiarity with Azure Cloud services and tools.
• Clear, concise communication skills—written and verbal.
• Strong analytical thinking and attention to detail.
• Comfortable interacting with law enforcement or government customers.
• Experience in public safety or criminal justice technology is a plus.

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent professional experience).
• 2+ years of experience in software support, application development, or technical operations.

• Sitting:
  Over 70%
• Standing: 41-70%
• Fine Motor Movements:
  Over 70%
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Entry level

• Full-time

• Engineering and Information Technology

• Public Safety