Senior Production Support Engineer

We are looking for Senior Production Support Engineer for our client in Alpharetta, GA

Job Title: Senior Production Support Engineer

Job Location: Alpharetta, GA

Job Type: Contract

Job Description:

• We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems.
• The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.
• Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues.
• Provide expert-level troubleshooting and resolution for complex technical issues.
• Provide Level 1/Level 2 support for applications and systems.
• Monitor system performance and proactively identify potential issues.
• Respond and resolve incident tickets/change requests/service requests within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development and infrastructure teams for issue resolution.
• Create, maintain and update knowledge base for known issues and support documentation.
• Participate in on-call rotation and provide after-hours support as needed.
• Participate in client meetings and status reviews.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support in application deployment activities, patching and upgrades.
• Identify the improvement areas/manual activities & work on process improvements/automation.
• Communicate effectively & provide timely updates to stakeholders and end-users.
• Manage client escalations and have effective communication with client in calls as required.
• One additional Skillset will be to have good knowledge on Oracle EBS.