Client Tech Support Consultant

ADP is hiring a SAP Client Tech Support Consultant.

• Provide 2nd level post-live issue resolution within Service Level Agreement time frames - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.

• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests.

• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.

• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with Global View Product Manager on items that are not currently part of client's current offering.

• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required.

• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.

• Identify, manage and test SAP Note application as an Advanced Correction.

• Create and send Customer messages to SAP to request support and corrections.

• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.

• Provide mentoring support and guidance to other consultants on areas of expertise.

• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.

• Performs other related duties as assigned.

• SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration

• Excellent Understanding of Payroll Processing Methodology.

• Understanding of Employee Self Service/Portal.

• 3-5 Years of Directly Related Experience.

• Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.

• Identify causes, relationships, implications and solutions.

• Demonstrate knowledge and application of key methodologies employed by Application Support Team.

• Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.

• Excellent verbal and written communication skills.

• Client Focused.

• Ability to Mentor and Guide other associates in area of expertise.

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition () .

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click  to learn more about ADP’s culture and our full set of values.