Associate Director Digital Workplace and IT Operations

Requisition

Job Title:
Associate Director Digital Workplace and IT Operations

Job Country:
United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries.

Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit .

Role Overview

The Associate Director of Digital Workplace and IT Operations is responsible for driving the strategy, execution, and continuous improvement of Avanos’s digital workplace ecosystem. This role ensures the delivery of modern, reliable, and secure end-user technology services that enhance employee productivity and collaboration across global offices and manufacturing locations. This position plays a key role in Avanos’s digital transformation by enabling seamless user experiences and supporting cloud(1) first workplace strategies.

The Associate Director oversees Service Desk, ITSM, O365, AVD, MDM, SCCM, and related services while partnering closely with Networking, Active Directory, and Infrastructure Security teams to ensure operational excellence, compliance, and business continuity. This position reports to the Director, IT Operations and Applications Support.

Principal Duties and Responsibilities

ITSM (IT Service Management)

• Oversee the ITSM framework and ensure alignment with ITIL best practices.
• Continuously improve incident, problem, change, and request management processes.
• Define and monitor KPIs to measure service quality, performance, and end-user satisfaction.
• Ensure CMDB accuracy and reliability by setting governance standards, overseeing maintenance activities, and reviewing data integrity reports.
• Drive automation and self-service capabilities to improve operational efficiency and responsiveness. SD (Service Desk)
• Lead global IT Service Desk operations to provide high-quality, responsive support for all end users.
• Ensure compliance with SLAs and consistent escalation to L2/L3 support teams.
• Drive improvements in ticket deflection, self-service, and knowledge base usage.
• Oversee performance dashboards to track first-contact resolution, customer satisfaction, and MTTR metrics.

Site Support

• Lead site IT operations to ensure consistent end-user experience across offices and manufacturing locations.
• Coordinate with regional and global support resources to maintain local infrastructure readiness.
• Work closely with Networking, Active Directory, and Infrastructure Security teams to resolve site-level connectivity or access issues.
• Ensure physical asset management, incident response, and escalation processes are efficient and aligned with global standards.

O365 (Office 365)

• Manage and optimize the Microsoft 365 platform, ensuring reliable access to collaboration tools (Exchange, Teams, SharePoint, One Drive).
• Implement governance and lifecycle management for O365 groups, licensing, and data retention.
• Collaborate with Security and Compliance teams to enforce DLP, MFA, and access controls.
• Promote adoption through training, automation, and productivity improvement initiatives. AVD (Azure Virtual Desktop)
• Oversee Azure Virtual Desktop and Cloud PC operations for remote…