CyberArk Sr. Build and Support​/Ops Lead

Overview

Following will be Cyber Ark Sr. Lead responsibilities:

• Work on EFTPS Build activities.
• Target System on-boarding
• Single Point of Contact for support services
• Lead the complete operations team on technical front
• Respond to the email's for any advisory task.
• On-call support with the aligned support team member.
• Debugging the issues
• Provide the onsite support for Major/Minor upgrade.
• Perform RCA's
• DR Failover drills
• Define any new policies in the PAM Solution
• Break glass password retrieval
• Update documentation as and when required
• Any new server Account Addition /Deletion for existing types of integrations.
• Adding usersin the group and opening of firewall port request.
• Troubleshooting of operational issues like:

In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.

To perform drills related to:

Business continuity with DR environment

• Manage policies configured in the PAM solution
• Creating new policies

• Reporting & Platform Maintenance:
• Response to performance alerts and warnings
• Log monitoring and analysis per instance
• Coordination with other resolver groups per instance
• Trend analysis
• Knowledge Management
• Health Monitoring Check-up
• Continuous Service Improvement
• Impact analysis report as & when required
• Reporting :
• ITSM Reporting
• Performance Reporting
• Executive Reporting
• Adhoc Reports

• Ticket Management:
• Incident Management
• Service Request Management
• Problem ticket Management
• Resolve Problems or liaise with Cyber Ark or Infrastructure teams for resolution