ServiceNow- BMC Discovery
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-10-23
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
IT Consultant, IT Specialist, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
- 5+ years of progressive experience in IT Operations Management (ITOM) with a core focus on Configuration Management, CMDB design and governance, and automated Discovery using both Service Now and BMC Discovery (ADDM) platforms.
- Deep functional and technical expertise in building and maintaining robust CMDB architectures, ensuring data accuracy, service dependency mapping, CI lifecycle management, and alignment with ITIL and enterprise compliance standards.
- Proven success in implementing and optimizing discovery processes across hybrid IT environments (on-premises, cloud, virtualized), integrating discovery tools into enterprise CMDBs, and driving value from accurate configuration data.
- Extensive experience in BMC Discovery: taxonomy modeling, credential management, pattern customization, and seamless data integration with external CMDBs.
- Advanced expertise in Service Now ITOM modules including Discovery, Service Mapping and MID Server configurations; hands-on development using JavaScript, Glide Script, Flow Designer, and custom integrations via REST/SOAP APIs.
- Strong background in cross-functional collaboration with infrastructure, cloud, application, network, security, and compliance teams to ensure discovery coverage, resolve data discrepancies, and improve service visibility.
- Skilled in data analysis, reporting, and root cause identification related to Discovery failures, CI data gaps, duplicates, and stale records — with the ability to clearly communicate findings and recommend actionable improvements.
- Provides reliable L3 support for CMDB and discovery issues, troubleshooting across layers (network, credentials, classification, probes/sensors, patterns), and mentoring L2 and L1 support teams.
- Adept at creating custom dashboards, operational health reports, and KPIs to measure and improve CMDB data quality, discovery success rate, and CI compliance.
- Strong understanding of ITIL processes including Incident, Problem, Change, Configuration, Request, and Asset Management, with practical experience integrating CMDB with ITSM workflows.
- Holds multiple Service Now certifications:
Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) - Discovery in ITOM-related domains
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