Vice President, Infrastructure Engineering

The Vice President, Infrastructure & Engineering provides executive leadership for the strategy, design, delivery, operation, and continuous improvement of enterprise infrastructure and technology operations. The role leads infrastructure engineering, platform engineering, cloud operations, digital workplace services, service management and design, production and support operations, and technology operations with an end-to-end systems perspective. This leader establishes multi-year priorities, service-level objectives, operating standards, and investment roadmaps that advance reliability, security, operational resilience, automation, scalability, cost effectiveness, and the employee and developer experience while aligning infrastructure decisions to enterprise business risk and value.

This role will require you to be onsite at least 3 days per week.

• Establish and execute the enterprise infrastructure and engineering strategy, operating model, roadmaps, standards, capacity plans, and investment priorities in alignment with business growth, risk tolerance, and technology objectives.
• Provide executive leadership across infrastructure engineering, platform engineering, cloud operations, digital workplace services, service management and design, production and support operations, and technology operations, applying end-to-end systems thinking across infrastructure, network, security, application, and cloud dependencies.
• Own operational excellence for critical services by establishing meaningful SLOs, SLAs, service-performance measures, observability, and incident and problem management practices; lead calmly through high-severity events with clear stakeholder communication, timely escalation, and accountable follow-through.
• Lead the design, delivery, operation, and continuous improvement of secure, resilient, and scalable enterprise infrastructure, infrastructure applications, next-generation platforms, and production support capabilities; embed security and applicable control requirements into architecture, engineering, and operating decisions.
• Drive infrastructure modernization through cloud and container platforms, Infrastructure as Code, CI/CD, automation and orchestration, self-service and self-healing capabilities, tooling consolidation, and reduction of manual operational toil to improve consistency, speed, and developer experience.
• Oversee enterprise disaster recovery and technology continuity capabilities, including critical-service prioritization, recovery objectives, architecture, documentation, and recurring tests and exercises that identify gaps and drive measurable improvement.
• Establish governance for capacity, asset and lifecycle management, service performance, change and release management, vendor risk, operational controls, runbooks, architecture documentation, change records, and knowledge management; balance the pace of change with reliability and stability.
• Partner with Enterprise Architecture, Application Delivery, Cyber Risk Management, Data and Analytics, Product, Procurement, Finance, and business leaders to align cross-stack decisions, standards, investments, build-versus-buy choices, delivery priorities, and risk acceptance where authority is shared.
• Lead financial and resource stewardship for the function, including portfolio prioritization, budget planning, cloud and infrastructure cost governance, capacity and licensing optimization, vendor strategy, contract performance, and material vendor escalations, without compromising required reliability or security.
• Build a high-performing and resilient leadership organization through workforce and succession planning, talent development, sustainable on-call practices, performance accountability, psychological safety, and a…