EDI Data Integration Systems Engineer

Alpharetta, United States | Posted on 05/05/2025

We are looking for an experienced EDI Data Integration Systems Engineer to support, manage, and optimize our EDI systems and integration processes. This role will involve providing ongoing support services, managing critical incidents, and delivering key documentation to ensure the smooth operation of our EDI systems. The successful candidate will also play a key role in onboarding new projects,troubleshooting transactional issues, and collaborating with cross-functional teams to optimize data flows.

Key Responsibilities:

• Ongoing Support Services :
  Provide continuous support as defined in the Master Services Agreement (MSA), ensuring all systems function as expected and incidents are resolved promptly.
• Onboarding & Transition Services :
  Manage the onboarding and transition of new projects or environments, ensuring seamless integration with existing systems and processes.
• Documentation Management :
  Maintain and deliver essential documentation,including:
• Process Handbooks (SOPs)
• Onboarding & Offboarding Trackers
• Incident, Change, Problem, and Governance Reports
• Weekly Status and Metric Reports
• Monthly Dashboards and Root Cause Analysis (RCA)
  Documents
• Functional & Technical Documentation
• Outage Reports and Scope Change Documents
• Requirement Gathering & Process Analysis :
  Work closely with business analysts,stakeholders, and project teams to gather and document business requirements. Define system specifications, ensuring all technical and operational aspects are well documented.
• System Improvements :
  Recommend and implement improvements based on operational efficiencies, emerging technologies, and business needs.
• Incident Resolution :
  Resolve incidents and service requests usingthe ticket management system within the defined SLAs, ensuring timely resolution and minimal impact on operations.
• Software Release & Transition :
  Participate in software release cycles,implementing code changes, and ensuring smooth transitions from development to support teams.
• Incident Management & Escalation :
  Oversee incident management for Priority 2, 3,and 4 issues. Provide reports for Priority 2 incidents and ensure that unresolved or misrouted tickets are escalated.
• Proactive Maintenance :
  Apply system patches and carry out regular maintenance tasks to minimize incidents and prevent system failures.
• Change Management :
  Participate in change activities, such assystem upgrades, ensuring all changes are implemented according to formal change management processes.
• System Monitoring :
  Continuously monitor EDI systems,troubleshooting transactional halts and ensuring systems are operating atoptimal levels.

Key Skills &Expertise:

• EDI & Sterling Integrator :
  In-depth knowledge of EDI standards (e.g., X12, EDIFACT) and Sterling Integrator for managing and troubleshooting data flows.
• Incident Management :
  Proven experience with incident management tools (e.g., Service Now), including root cause analysis,troubleshooting, and ensuring timely resolution.
• Technical Documentation :
  Ability to produce clear and accurate technical documentation, including process manuals, incident reports, and system specifications.
• Problem-Solving & Analysis :
  Strong analytical skills, with the ability to identify and resolve complex issues in EDI systems.
• Collaborative Skills :
  Ability to work effectively withcross-functional teams, including business analysts, developers,stakeholders, and vendors to ensure project success.
• Change Management :
  Familiarity with change management processes ,ensuring that all system upgrades and changes are implemented smoothly andin line with organizational policies.

Qualifications:

• Experience :5+ years of experience in EDI integration ,
  data systems support ,and incident management .
• Education …