Asset Management Analyst
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-10-15
Listing for:
KTek Resourcing LLC
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Field Services Support Engineer is responsible for providing end-to-end support for desktop systems, endpoint devices, and IT infrastructure to ensure high system availability and performance aligned with business requirements.
Key Responsibilities- Provide technical support for desktops, laptops, and endpoint devices.
- Install, configure, and maintain desktop systems, peripherals, and software.
- Deliver hands & feet support for hardware, software, and network activities.
- Perform preventive maintenance and troubleshoot system issues.
- Manage and update support tickets with progress and resolution details.
- Set up and test desktop peripherals like monitors, printers, and accessories.
- Execute system changes as per organizational policies.
- Conduct remote troubleshooting using standard tools.
- Maintain technical documentation and coordinate with IT teams.
- Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in Service Now.
- Creating shipping label for both Onboarding and Offboarding, To drop laptop in UPS to user.
- Identify IT assets and endpoint devices.
- Install and configure desktops, laptops, and peripherals.
- Troubleshoot hardware issues and connectivity problems.
- Install and troubleshoot Windows OS (7/10/11).
- Manage application installations and domain configurations.
- Perform disk management and system monitoring.
- Configure and troubleshoot email clients.
- Resolve connectivity and synchronization issues.
- Troubleshoot printers and coordinate with vendors.
- Understand backup tools and resolve backup issues.
- Support AV and conferencing systems.
- Install antivirus and apply patches as required.
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