Director of Solutions
Listed on 2026-10-15
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IT/Tech
IT Support, Systems Administrator
Idr is seeking a Director of Application Solutions for one of our top clients in Alpharetta, GA. This role is responsible for transforming and leading a global application production support organization.
Position Overview /Responsibilities For The Production Support Lead- Lead global L2/L3 production support and follow-the-sun coverage (U.S. + India)
- Own operational performance: SLAs/KPIs, governance, playbooks, and execution discipline
- Run major incident response: escalation models, war-room leadership, stakeholder comms, and post-incident reviews
- Reduce alert noise/toil through process improvement and automation
- Strong background in production support / production operations in high-availability environments
- Proven leadership of globally distributed teams;
India-based team management experience is a major priority - Deep experience with major incident management, escalation, and RCA follow-through
- Familiarity with observability/monitoring tools (Splunk/Datadog/Elastic) and incident/on-call platforms (Pager Duty/Opsgenie)
- Competitive compensation package
- Full Benefits;
Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Idr is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable).
Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
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