Service Delivery Manager; SDM

Service Delivery Manager (SDM) Alpharetta Georgia 30022 Hybrid 3 days onsite, 2 days remote

Job Description:

The Service Delivery Manager (SDM) will drive end-to-end delivery of technology initiatives within the Application Security organization, partnering closely with Product Owners, Engineering Leads, engineering teams and cross-functional stakeholders. This is a delivery-focused role, not solely a Scrum facilitation role. The SDM will bring a strong sense of ownership and accountability, combining agile delivery expertise with project management discipline, technical understanding, structured execution and proactive stakeholder management.

The SDM will own the delivery framework from planning through execution and completion, ensuring priorities are translated into clear plans, risks and dependencies are actively managed, stakeholders remain aligned, and teams maintain momentum against agreed outcomes and commitments.

Key Responsibilities:

Own and drive end-to-end delivery of multiple technology initiatives, from planning and execution through to completion. Establish and maintain clear delivery plans, milestones, dependencies, risks and commitments, creating transparency and accountability across the delivery lifecycle. Partner with Product Owners and Engineering Leads to translate product and technical priorities into realistic, executable delivery plans. Take accountability for maintaining delivery momentum, proactively identifying where progress is at risk and driving corrective actions.

Own the identification, tracking and management of delivery risks, issues, blockers and dependencies, ensuring clear owners and timely resolution or escalation. Drive cross-functional stakeholders and teams toward decisions, actions and agreed delivery outcomes, using influence and constructive challenge where required. Bring a strong project management mindset to delivery, including planning, milestone management, dependency management, governance, stakeholder coordination and disciplined follow-through.

Develop sufficient technical understanding of initiatives, architecture, engineering dependencies and constraints to engage effectively with engineering teams, challenge assumptions and understand delivery impact. Facilitate sprint planning, stand-ups, reviews, retrospectives and other agile ceremonies with a focus on decisions, accountability, actions and delivery outcomes, rather than facilitation alone. Maintain clear visibility of delivery status and ensure backlogs, milestones, metrics, risks, dependencies and delivery artifacts are accurate, current and actionable.

Provide clear, concise and timely communication on progress, risks, dependencies, decisions and areas requiring stakeholder intervention. Ensure actions and commitments have clear owners and follow-through, constructively holding delivery partners accountable for agreed outcomes. Coordinate delivery across engineering teams and supporting functions, actively managing cross-team dependencies and hand-offs. Escalate early and appropriately where risks, decisions or dependencies threaten delivery commitments. Drive continuous improvement in delivery predictability, execution discipline, ways of working and team effectiveness.

Partner with Agile Coaches where appropriate while maintaining clear accountability for delivery execution and outcomes. Required

Skills and Experience:

Demonstrated experience owning and driving end-to-end technology delivery across multiple initiatives or work streams. Strong delivery mindset with a high degree of ownership, accountability and follow-through. Proven ability to take a complex initiative, create structure around it and drive it from planning through execution to completion. Strong project…