Archive Production Support Engineer- Hybird
Listed on 2026-10-17
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IT/Tech
IT Support, Unix/Linux
Duration 1 year
Start Date ASAP
Location Alpharetta, GA
Archive Production Support Engineer
Our client is seeking an experienced, proactive systems support engineer to join a team that manages archive solutions for electronic documents, meeting legal and regulatory obligations. You'll bring a strong background supporting mission-critical applications.
These systems have real-time business dependencies and run on cloud and on-premises infrastructure in a mixed UNIX and Windows environment.
You'll work in an agile squad with mixed skill sets as an equal contributor, collaborating with infrastructure teams, application developers, product owners, and internal customers. Prior experience in a dynamic, real-time environment is desirable.
What You’ll Do- Support and troubleshoot mission-critical applications and infrastructure
- Manage change, incident, and problem processes using ticketing systems such as Service Now, following ITIL practices
- Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
- Improve and evolve the archive process, including documentation, best practices, tracking, and scoping
- 7+ years of experience in Linux environments, especially file systems
- Good understanding of networking, storage technologies (WORM), and infrastructure
- Strong analytical and application troubleshooting skills
- Very good Python and shell scripting and programming skills
- Experience with relational databases and SQL (e.g., IBM DB2)
- Experience with Service Now, Jira, and Confluence
- Experience with change, incident, and problem management
- Experience with SDLC and code review
- Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
- Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
- Ability to work independently and handle sensitive, confidential information
- Experience with record archive, document management, or report delivery systems
- Exceptional written and verbal communication skills
- Solid ITIL knowledge, with experience implementing and following ITIL guidelines
- Experience with cloud-based platforms
- Experience working with regulatory, compliance, or litigation groups
- Vendor management experience, including working with vendor operations teams
Pay Range - 60-70/hr
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