SAP Delivery Manager

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• SAP Delivery Management Lead end‑to‑end delivery of SAP programs, projects, enhancements, and AMS services.
• Manage SAP S/4
  
  HANA implementations, transformations, upgrades, migrations, and application support engagements.
• Establish delivery governance, operating rhythms, dashboards, and executive reporting.
• Ensure achievement of contractual SLAs, KPIs, milestones, budgets, and quality objectives.
• Monitor delivery performance and proactively address risks, issues, dependencies, and escalations.
• Coordinate SAP releases, enhancements, testing, cutover, hypercare, and production support activities.
• Establish service improvement plans to improve system stability, delivery efficiency, and customer satisfaction.
• Your existing SAP delivery material similarly defines the role as owning SAP application services across implementation, transformation, upgrades, enhancements, and AMS.

• Provide delivery oversight across SAP functional and technical work streams.
• Coordinate teams supporting areas such as SAP FI/CO, MM, SD, PP, EWM, Success Factors, Basis, Security, ABAP, Fiori, BTP, CPT, Integration, and Data Migration, depending on the client landscape.
• Ensure effective integration between SAP and non‑SAP applications.
• Partner with SAP architects and functional leaders to ensure solutions meet business, technical, security, and performance requirements.
• Support SAP S/4
  
  HANA transformation and modernization initiatives.

• Serve as a senior delivery contact for client executives, business leaders, IT leadership, and internal account teams.
• Develop strong, trusted relationships with client stakeholders.
• Lead governance meetings, executive reviews, and operational service reviews.
• Maintain transparent communication regarding delivery performance, risks, financials, and upcoming priorities.
• Manage critical client escalations and establish appropriate recovery plans.
• Ensure the SAP roadmap remains aligned with the client's strategic business priorities.
• Client relationship management is a central part of your existing SAP Delivery Manager.docx, including engagement with director-level and C‑suite stakeholders and regular service reviews.

• Manage SAP delivery budgets, forecasts, costs, resource utilization, and profitability.
• Monitor account financial performance and take corrective action when necessary.
• Ensure SAP services are delivered within approved financial and contractual parameters.
• Manage scope changes, change requests, and associated commercial impacts.
• Identify opportunities to improve margins through delivery optimization, automation, and appropriate onshore, nearshore, and offshore staffing models.
• Support contract renewals and extensions.
• The existing SAP AMS Delivery Manager role also includes ownership of budgets, costs, resource allocation, P&L, and account profitability.

• Identify opportunities to expand SAP services within existing client accounts.
• Partner with sales, solutioning, account leadership, and SAP subject matter experts to develop new opportunities.
• Support SAP RFPs, RFIs, proposals, estimates, presentations, and client pursuits.
• Identify…