Cyber Managed Services - Identity & Access Management; Sailpoint; Senior

Location:

Dallas, Alpharetta, Charlotte, Jacksonville, San Antonio

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In an ever-evolving IT landscape, EY's Cyber Managed Services practice helps organizations strengthen and sustain their cybersecurity operations through scalable, outcome-driven managed service solutions. As a member of our Identity and Access Management (IAM) team, you will play a critical role in the ongoing delivery and support of enterprise identity services, helping clients maintain secure, compliant, and efficient access management programs.

Your expertise will be instrumental in supporting, enhancing, and optimizing IAM platforms and processes while ensuring service quality, operational excellence, and adherence to established service-level commitments. This is an opportunity to leverage both your technical skills and business acumen to deliver meaningful security outcomes and help clients navigate the complexities of modern identity environments.

We currently offer an exciting career opportunity for a Senior Consultant - Cyber Managed Services (Identity & Access Management) responsible for the operational delivery, administration, maintenance, and continuous improvement of Enterprise Identity and Access Management solutions within a Managed Services environment.

This role will focus on providing ongoing support for IAM platforms, resolving complex issues, implementing enhancements, and driving service excellence across client environments. Collaborating with experienced cybersecurity professionals and global delivery teams, you will contribute to the day-to-day management and optimization of IAM services while leveraging leading technologies and best practices to address evolving security requirements.

At our core, our IAM Managed Services team helps organizations effectively govern identities, manage access, and maintain compliance with business, security, and regulatory requirements. Through a combination of operational support, continuous monitoring, process optimization, and technology enablement, we provide comprehensive IAM services including platform administration, access governance, identity lifecycle management, privileged access support, service enhancement, and operational reporting.

• 5+ years of experience as a Systems Analyst, Business Analyst, IAM Analyst, or related technology professional supporting enterprise applications and identity programs.
• Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, Business Information Systems, Cybersecurity, or a related field.
• Hands-on experience with SailPoint implementations, integrations, and application onboarding activities.
• SailPoint certification preferred.
• Strong experience with Excel, SQL, and Confluence.
• Excellent written and verbal communication skills.
• Experience with Jira, Jira Align, Service Now, or comparable Agile and IT Service Management (ITSM) tools.
• Experience supporting IAM platforms in production environments, including incident, request, problem, and change management activities.

• Strong understanding of IAM operational processes, managed service delivery models, and service management best practices.
• Ability to analyze IAM incidents, service requests, and access management challenges to identify root causes and recommend sustainable solutions.
• Experience gathering and translating business and technical requirements into scalable IAM solutions and operational improvements.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex IAM-related issues.
• Experience working within SLA-driven environments while balancing multiple priorities and client commitments.
• Ability to collaborate effectively across security, infrastructure, application, and business teams.
• Experience creating and maintaining operational documentation, runbooks, standard operating procedures, and knowledge articles.
• Working knowledge of Agile methodologies and ITSM frameworks.
• Demonstrated commitment to continuous improvement through process optimization, automation, and service enhancement initiatives.
• Ability to mentor junior team members and contribute to a culture of operational excellence and knowledge sharing.
• Strong…