Corporate IT Support Engineer

Classification: Regular full-time, exempt

Reports to: VP, Technology Operations and Infrastructure

About Ingo

Ingo Payments is the instant money company. We turn cash, check and ACH payments into real-time digital funds, giving consumers and businesses instant access to their money in almost any debit, prepaid or credit card account or digital wallet. Our services run on a hybrid platform of co-located data centers and public cloud, built to meet the security and compliance standards of a regulated payments company.

About the Role

The Corporate IT Support Engineer is the first line of technical support for Ingo employees, onsite in Alpharetta and remote. You will keep laptops, accounts, collaboration tools and office technology running, and you will do it inside an environment governed by PCI DSS and SOC 2 where access control, asset tracking and documentation matter as much as fixing the problem. The work schedule will be standard business hours M-F, with occasional after-hours work for maintenance windows, deployments, and any urgent issues that may arise.

The right person pairs strong troubleshooting with genuine customer service. You explain technical issues clearly to people at every skill level, close tickets with good notes, and follow security procedures without being reminded.

This role works directly with the Infrastructure and Information Security teams. It offers exposure to data center, cloud, networking and security operations, with a career path toward systems administration, systems engineering or security operations.

Responsibilities:

• Provide onsite and remote support for Windows laptops and workstations, Mac Books, mobile devices, peripherals and business applications
• Own the IT helpdesk queue in Jira: triage, prioritize, resolve or elevate tickets, and document fixes so they can be reused
• Troubleshoot connectivity issues, including office Wi‑Fi, VPN and remote access
• Support Azure Virtual Desktop users, including client setup, session connectivity and FSLogix profile issues, escalating platform issues to Infrastructure
• Support Ring Central phone service, including user setup, devices and call routing, and conference room AV

Identity, Access and Microsoft 365

• Process onboarding, role changes and offboarding on schedule, following documented approval workflows
• Manage user accounts, groups and licenses in Active Directory, Microsoft Entra  Microsoft 365, using delegated, least‑privilege rights
• Support Outlook, Teams, SharePoint, One Drive and the rest of the Microsoft 365 suite
• Enroll and support users in multi‑factor authentication and reset credentials through verified identity checks

Endpoint Management and Security

• Image, enroll, configure and deploy endpoints using Jamf Pro for macOS and Microsoft Intune with Windows Autopilot for Windows
• Confirm endpoints meet security baselines: encryption, endpoint protection (Crowd Strike Falcon), and current OS and application patches
• Support the Windows patch management process for end‑user devices and report compliance gaps
• Assist Information Security with phishing reports, suspicious activity and endpoint containment requests

Assets, Compliance and Documentation

• Maintain an accurate inventory of laptops, mobile devices, peripherals and software licenses across the asset lifecycle
• Coordinate hardware purchasing, repairs, warranty claims and secure disposal with certificates of destruction
• Produce evidence for PCI DSS, SOC 2 and internal audits, such as access reviews, onboarding/offboarding records and asset reports
• Write and update knowledge base articles and support procedures

Office Technology

• Maintain office network equipment, printers and AV systems with Infrastructure
• Act as the onsite contact for IT vendors and building‑related technology work

R…