Deskside Technician II

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do? Supporting IT equipment in large corporate environment

Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems

Support mobile devices, printers, scanners, wireless, VPN, etc.

IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate KB articles

Ability to work on-call and other after-hours support needs

May provide Executive support

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma What you'll get Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Depo

Key Responsibilities Image and configure laptops with approved operating systems, applications, and security settings. Test devices before shipment to confirm functionality and readiness for end-user login. Package and ship equipment through UPS, maintain tracking information, and coordinate returns. Receive returned equipment, inspect its condition, and prepare it for reuse, repair, or approved disposal. Troubleshoot laptop hardware and software issues. Open and manage HP warranty cases, coordinate repairs, and verify completed work.

Maintain accurate asset records, including serial numbers, assigned users, location, and equipment status. Update Service Now tickets with actions taken, shipment details, and resolution notes. Follow company procedures for secure device handling, data protection, and equipment storage. Communicate deployment, shipping, and repair updates to users and support teams. #LI-ONSITE #LI-KG1