Claims Manager, Environmental & Products

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Senior Director of claims and be responsible for conveying the organization’s objectives and priorities to staff and measuring progress towards stated goals.

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Directs and monitors assignments of new loss activity for environmental claims
• Reviews and approves correspondence and reports including coverage position letters and Large Loss Reports
• Reviews and approves reserves and settlements in excess of the authority of the handling specialist
• Make recommendations concerning reserve changes to Director or Senior Management
• Participates in review and discussion of large loss activity in the environmental book with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensures that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assesses and evaluates individual specialist and team performance, provides feedback and develops training needs
• Prepares and distributes reports by collecting and summarizing information
• Assists in preparation of budgets, evaluation of expenses and assesses resource needs
• Fosters and encourages strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promotes and enhances strong relationships with customers and channel partners
• Participates in special projects as requested
• Travels to other claim offices, mediations, trials, and conferences as required

• Bachelor’s degree or equivalent work experience
• JD, advanced degree, or focused technical degree a plus
• Must have or be eligible to receive claims adjuster license
• Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or I‑Lead or other Management Training
• Minimum of 10 years of claims experience or equivalent combination of education and experience
• Prior claims management experience strongly preferred
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement
• A willingness to train and develop more junior associates to prepare them for more senior‑level claims handling roles

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

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