Claims Examiner, General Liability

Join to apply for the Claims Examiner, General Liability role at Arch Insurance Group Inc.

The Claims Division is seeking a team member to join the Shared Services Team as a Claims Examiner. Responsibilities include investigating, evaluating and resolving various types of commercial first- and third-party low‑complexity General Liability claims. This requires accurate and thorough documentation, as well as completion of resolution action plans based upon applicable law, coverage and supporting evidence.

• Provide and maintain exceptional customer service and ongoing communication to appropriate stakeholders throughout the claim lifecycle, including prompt contact and follow‑up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conduct thorough investigation of coverage, liability and damages; document facts and maintain evidence to support claim resolution.
• Review and analyze supporting damage documentation.
• Comply with and stay abreast of all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.
• Demonstrate technical efficiency through timely and consistent execution of best claim‑handling practices and guidelines.

• Hands‑on experience and strong aptitude with Outlook, Microsoft Excel, PowerPoint, and Word.
• Knowledge of Image Right preferred.
• Exceptional written and verbal communication, influencing, evaluation, listening, and interpersonal skills.
• Ability to take part in active strategic discussions and leverage technical knowledge to make cost‑effective decisions.
• Strong time management and organizational skills; adherence to regulatory timelines.
• Ability to work well independently and in a team environment.
• Texas Claim Adjuster license preferred. Upon employment, candidate would be required to obtain the license within six months of hire.

• Bachelor’s degree preferred.
• 3–5 years’ experience handling the process of commercial insurance claims.

Base pay range: $71,900 – $97,110 per year. Position is incentive eligible and compensation may be modified in the future based on location, scope, and qualifications.

• Total individual compensation (base salary, short‑ and long‑term incentives) will consider geographic location, scope and responsibilities, qualifications, talent availability & specialization, and business needs.

• Comprehensive medical plans plus dental, vision and prescription drug coverage.
• Competitive 401(k) with generous matching.
• PTO starting at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer.
• Basic Life and AD&D Insurance, Short and Long‑Term Disability.
• Paid Parental Leave up to 10 weeks.
• Student Loan Assistance and Tuition Reimbursement.
• Backup Child and Elder Care.

For Colorado applicants, the deadline to submit your application is May 17, 2026.