Auto Damage Claims Manager

Posted Monday, December 1, 2025 at 5:00 AM

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

By joining the team as an Auto Damage Claims Manager
, you’ll lead and develop a talented group of claims professionals, guiding them to deliver exceptional outcomes and uphold the highest standards in auto damage claims handling. You’ll foster collaboration across departments, champion continuous improvement, and ensure every claim is managed with hospitality, efficiency, and technical excellence. If you’re ready to make a meaningful impact, inspire others, and help shape the future of claims, we want to hear from you!

• Proactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and priorities
• Manages workflow and resources appropriately--staffing, workloads, and performance management when needed
• Communicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organization
• Executes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual level
• Develops and trains team on claim handling excellence
• Develops and maintains excellent rapport with the team, internal stakeholders and agency force
• Collaborates with peers and Claims leadership on Claims strategy and continuous improvement efforts
• Monitors claims reserves and payments on claims in unit
• Reviews files for coaching and direction on technical excellence in claims
• Ensures team is managing assigned volume of auto damage claims with hospitality, optimal claim outcomes, and efficiency through the life of the claim
• Ensures team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Leads team to assess vehicle damages, including negotiating total loss settlements and working collaboratively with salvage team
• Leads team to develop and follow strategic action plans throughout the life of the file
• Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Ensures team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Ensures team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Instructs team to conduct thorough and timely claim investigations including utilization of ISO
• Leads team to implement proper recognition, investigation, referral and communication regarding subrogation
• Ensures team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposure
• Instructs team to detect and mitigate fraud when investigating claims
• Leads team to execute on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters
• Ensures team is completing liability determination and analysis
• Instructs team to obtain, analyze and evaluate damage documentation, implement appropriate control of rental/loss of use, and mitigate advanced charges
• Leads team to make sure team is implementing appropriate consideration of file expenses and approved suppliers are used
• Ensures paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the file
• Leads team development with subject matter expertise training and onboarding.
• Ensures team is assisting in team development with subject matter expertise learning, and onboarding assistance
• Completes performance appraisals and participates in salary recommendations
• Assists in selection of new employees
• Handles special projects and…