Claims Consultant - Property & Casualty

Claims Consultant – Property & Casualty at Marsh McLennan Agency

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, we combine a local consultant service model with global resources. Applicants must be within driving distance of a MMA SE office and can commute to the office three days per week.

• Proactively advocate on P&C claims from initial report through resolution and communicate with clients and internal teams on claim status.
• Mitigate client claim exposures through strategic claim management.
• Negotiate with adjusters on behalf of clients for positive outcomes related to claims.
• Maintain agency management system data accurately.
• Organize and participate in claim review meetings and new business presentations.
• Perform other claims related duties as assigned.

• Act as a trusted expert in the marketplace, sharing claims knowledge and the impact of claims to risk management.
• Continuously drive for further education and knowledge, staying ahead of coverage issues and claims technical skills.
• Provide coverage and claims strategy advice to clients and internal team members.
• Educate team members and clients through intentional training and education platforms.

• Monitor trends within claims activity and communicate effectively with agency teams.
• Remit claims related data such as loss statistics, key trends, and cost reduction opportunities to assist in action plan development.
• Provide recommendations to marketing, sales and service teams regarding trending coverage issues to mitigate risks and engage clients.

• Build strong carrier relationships with adjusters and claims team members to support client needs and carrier objectives.
• Communicate effectively with carriers as issues arise and work toward efficient resolution.

• Minimum 5+ years of previous P&C claims experience preferably.
• Multi-line carrier or brokerage claims experience required.
• Bachelor’s degree or equivalent work experience in related field preferred.
• Professional designations a plus.
• Excellent written, oral and interpersonal communication skills.
• Excellent analytical, project management and problem‑solving skills.
• Ability to influence and negotiate with all stakeholders.
• Maintain a positive work atmosphere and good relationships with customers, clients, colleagues and management.
• Well organized, self‑motivated, willing to learn, attention to detail.
• Computer proficiency with system of records, web‑based tools, and Microsoft Office Suite.
• Established priorities and organized time efficiently to meet or exceed deadlines.
• Shared commitment to company values:
  Integrity, Collaboration, Passion, Innovation, Accountability.

• Medical, dental and vision insurance.
• 401(k) and company match program.
• Company‑paid life and disability.
• Generous paid time off programs.
• Employee assistance program (EAP).
• Volunteer paid time off (VTO).
• Career mobility.
• Employee networking groups.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.