Operations Specialist

Aon is seeking an Operations Specialist I in Fort Washington, PA

This is a hybrid role working in our Fort Washington, PA office 2 days per week.

• Maintain established processes for the Affinity Life & Health program, including preparing account data for claim handling and remitting 1st reports of claims in a timely and accurate manner to our carrier partners.
• Perform daily QC of policy issuance and correspondence processing. Interface with the client, when necessary. Be empathic and reassuring to the client, explaining our process and assuring them that the carrier will handle the claim effectively.
• Work with carrier partners on claim coverage issues. Provide responses and additional documentation independently in a complete, careful and error‑free way.
• Manage the daily Premium Suspense Report
• Interface with the client by email to request additional information and prepare letters to respond to client requests.
• Work with carrier partners. Independently provide additional information in a complete, careful and error‑free way.
• Independently follow up with clients via email and written communication
• Provide back up support to Customer Service Team regarding escalated coverage issues.
• Other miscellaneous duties as assigned.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• 1-2 years of office work experience, insurance industry experience preferred
• Demonstrated use of sound judgment skills with solid decision‑making abilities
• Excellent, proven verbal and written communication skills
• Ability to multi‑task and independently prioritize work
• Independent problem‑solving skills
• Strong PC skills – proficiency in Word and Excel
• Strong customer service focus
• Ability to apply basic math skills
• Attention to detail with a high level of accuracy

• Professional Liability Insurance – preferred
• Life, Accident and Health insurance license – preferred
• Proven record of claims reporting and carrier interface on claims – preferred
• Demonstrated knowledge and use of underwriting guidelines – preferred

• High School Diploma or GED.

• Life, Accident and Health license preferred – must be obtained within 6 months of hire date

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at Rea or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this…