Claims Triage Analyst

Position

Claims Triage Analyst – Marsh McLennan Agency (MMA)

Atlanta, GA | $56,754.00 – $79,597.00 | Full-time | Entry Level

Marsh McLennan Agency (MMA) offers an award‑winning, inclusive workplace culture backed by over 11,000 professionals delivering purposeful work and meaningful impact. As a Claims Triage Analyst, you will thrive in this environment.

• Review and assess incoming client notices to determine urgency and severity, then route to the appropriate claims team.
• Review and assess incoming internal stakeholder requests; determine urgency and severity; route to the appropriate claims team member.
• Respond to client and internal stakeholder inquiries regarding claim notices, processes, policies, and requirements, providing accurate and timely information.
• Provide prompt and professional client support via phone, email, or other communication channels.
• Assist clients with completion of claim forms, gather necessary supporting documents, and ensure proper documentation for claim processing.
• Assist clients with filing insurance claims, verify claim information, and ensure all necessary documentation is submitted accurately and promptly.
• Maintain organized and accurate records of all claim‑related communications, documents, and activities within the designated claims recordkeeping system.
• Adhere to internal and regulatory guidelines to ensure compliance with insurance industry standards, and conduct quality checks to ensure accuracy and completeness of claim information.
• Perform any other duties as assigned.

• Bachelor’s degree in business, insurance, or a related field; additional certifications in insurance or claims management are advantageous.
• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with clients and stakeholders.
• Strong problem‑solving and conflict resolution abilities to address claim‑related concerns and inquiries effectively.
• Organizational skills with the ability to manage multiple inquiries and prioritize tasks.
• Knowledge of insurance policies, claim procedures, and regulatory guidelines.
• Familiarity with claims management processes, including documentation requirements and timeliness.
• Ability to work collaboratively in a team environment and establish effective working relationships.
• Attention to detail and accuracy in reviewing claim information and documentation.
• Shared commitment to company values:
  Integrity, Collaboration, Passion, Innovation, Accountability.

• Medical, dental, and vision insurance
• 401(K) and company match program
• Company‑paid life and disability insurance
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

We embrace a culture that celebrates and promotes the diverse backgrounds, heritages, and perspectives of our colleagues and clients. We seek individuals with ethics, talent, and ambition who are eager to join our client‑focused teams.

Entry level

Full-time

Project Management, General Business, and Management

Insurance

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online at  or visit our recruiting brochure at (Use the "Apply for this Job" box below)./3

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