Customer Supply Chain Manager; US Export

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #Clorox Is The Place

The Customer Supply Chain Manager acts as the primary liaison between Clorox’s Export customers, the sales organization, and the Center for Logistics. In this role, the manager is responsible for developing a deep understanding of customer requirements and ensuring those expectations are consistently fulfilled. They play a pivotal role in coordinating and executing supply chain activities by partnering closely with Regional Sales and Supply Chain teams to align on order‑management inputs, track promotional performance, and address any supply‑chain‑related challenges.

This position will also oversee the Club International business.

• Responsibilities include knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc.
• Partnering with US Export Sr. Planner to ensure product availability.
• Partnering with US Export Project Managers and business to execute product transitions, new customer set up, pricing actions and other improvements.
• Serving as escalation point for recurring supply chain concerns.
• Responsible to partner with Sales and International stakeholders to improve customer service processes and metrics
• Responsible for monitoring orders status, identifying, analyzing and removing barriers to fulfill customer service requirements, supported by analytics and tools design to drive effectiveness
• Use of analytic tools to drive process improvement based in data, trends, root cause and strategic collaboration with stakeholders and customers

Accountable for ensuring compliance with Domestic, International, and Company requirements.

• Maintains knowledge of domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation.
• Provides guidance to Sales Order team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations.
• Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence
• Knowledge of Clorox International Company and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio

Responsible for continuous improvement of export supply chain processes, aligning with international rules and regulations.

• Partners with IBP and US Export Sr. Planner to support product allocation and sourcing for exports based on inventory policies and fulfillment requirements.
• Partner with key Supply Chain functions to develop strategies to improve supply chain processes, costs for Clorox and the customer.
• Responsible for identifying and implementing process improvements in Customer Ops processes.
• Monitor supply chain performance for export customer(s); conduct regular internal and external review meetings; develop action plans as appropriate by managing customer expectations in accordance with Clorox Operating Principles

• BS/BA Degree from an accredited institution (or equivalent experience)
• 6+ years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service
• 6+ years' experience with desktop & ERP applications
• Bilingual in English and Spanish is a must; candidates must be able to communicate confidently in both everyday conversations and…